Frequently asked questions
FAQ
Our APIs transform raw domain data into machine readable outputs. Click on the API for a more detailed view, with instructions on how to use the function and the output.
A: We will grant you a full refund only if you haven’t made any API requests, and only for the last 30 days.
A: If you don’t need a subscription, you can cancel the API subscription at any point in time without penalties. The API requests remain at your disposal until the end of 30 days from your subscription.
A: Yes, you can get a full refund, but here’s what you can do. Cancel the subscription, and start a new subscription with the right API plan. The first payment will be refunded, just notify us.
A: Unfortunately, this is no longer available. Please open a support ticket so that we can investigate how we can further assist you, and what are your short-term and long-term specific needs, projects, and budget.
A: Yes, you can combine as many API subscriptions as you want.
A: You need to log in to the WhoAPI dashboard. After you are logged in, in the main menu look for “Invoices”. There you will see a list of all the invoices, and you can download them.
A: We must first explain what we think is an “unsuccessful API request”. If you get an error, such as “Timeout getting the result from a node.” you will not be charged for this request. However, if the data is incomplete, but the response is successful, you will be charged. If you are unhappy with this, you can open a support ticket, and we can investigate further (how often this happens, how much the data is incomplete). Then we can determine if you need a complete or partial refund.
A: You need to log in to the WhoAPI dashboard. After you are logged in, in the main menu look for the “Account” option.
A: Yes! If you have any requests available before you cancel your subscription, you will be able to use them until your subscription was originally set to expire.
A: No they are not carried over to the next month. It is set up this way because you are not buying only requests, you are buying a package that includes other services as well. We don’t charge any setup fee, and there are no cancellation fees on your subscriptions.
A: You need to log in to the WhoAPI dashboard. After you are logged in, in the main menu look for the “Account” option. Once you are on the “Account” page, look for “update payment method” on the package / API / active subscription.
A: You can pay with any credit card. For annual subscriptions, you can pay with a wire transfer. For our USA clients, you can pay through ACH.
A: You will not be charged, and we will not return a successful response. You will get “Code 36 – You run out of monthly requests. Query limit exceeded.” This and other codes are available in our API Documentation. We will also email you ahead of time when you are approaching 0 available requests.
A: We do not offer backorder service.
A: We do not offer Domain Registration services.
A: Thank you for reporting this to us, we are working as hard as we can to bring the service online. If you would like to personally know the exact moment it comes back online, please open a support ticket.
A: Yes, as soon as you generate a new API key, the old one will become inactive.
A: No, only 1 API key per account.
A: Yes, you can whitelist an IP address. From then on, you can make API requests only from that IP address.
A: You need to log in to the WhoAPI dashboard. After you are logged in, in the main menu look for “API IP Whitelist”. Once you are on that page, add the IP address and label it.
A: You can whitelist as many IP addresses as you want.
A: Please be sure that you have upgraded the right API subscription.
A: There is no time limit. Until you reach 0 available requests, you are free to make requests.
A: No, this is a one-time welcome gift for new clients.
A: Yes, we encourage you to make API requests over HTTPS!
A: You can get an API key when you register.
A: With our APIs you can build a bulk checker, and then make the checks you are looking for. If you are not a developer, you would have to hire one on Upwork, Fiverr or LinkedIn. Otherwise, you can check this list of bulk checkers, maybe one of those can assist you in making the bulk checks you are looking for.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: Please read our announcement “Our approach to whois”. We don’t distribute private data, regardless of location.
A: If you need access to a fresh whois database, please upgrade to the package that supports live whois.
A: Here is a list of domains we support.
A: Yes, on many domains you have the date of domain registration. From there, you can count domain age.
A: Yes, our whois API is caching results for 31 days. If the whois record is older than 31 days, we get a fresh whois record. We understand that cached whois isn’t helpful in some scenarios, which is why we also offer live whois.
A: If you make a live whois API request, it is a bit slower because we attempt to get the whois record at the moment you make an API request. This means that we will give you the whois record even if the domain name was registered a minute ago.
A: Live whois must first be enabled by upgrading to a premium package. Once it is activated your API request must contain &nocache in the URL.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: Yes! In the console and when making an API request, you will use the “taken” keyword in order to operate the Domain Availability API.
A: Here is a list of domains we support.
A: No, our API does not give available domain name suggestions.
A: Yes, this is exactly what the Domain Availability API is doing. Response “0” means the domain is available, and response “1” means the domain is registered.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: You first need to make a request to “Domain Score Set” and set the domain name for scoring. Then after a while send a request to “Domain Score Check”, or use a webhook. Check the documentation on our website for more information.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: You first need to make a request to “Email Score Set” and set the email address for scoring. Then after a while send a request to “Email Score Check”, or use a webhook. Check the documentation on our website for more information.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: As of August 2021, we support spamhaus.org, sorbs.net, barracudacentral.org, surbl.org. If you think we should add another relevant email blacklist, please let us know by opening a support ticket.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: When you sign up, you get 10,000 API requests. After you use all the requests, you need to upgrade. Each package has different limits, you can see top 3 packages here. For example, we have packages with limits of 18,000 requests per month, 162,000 requests per month and 486,000 requests per month.
A: You can make up to 10,000 API requests for free on any of ours APIs.
A: Yes! In the console and when making an API request, you will use the “cert” keyword in order to operate the SSL API.