WhoAPI major 2021 update

It has been far too long, but let me tell you something. We are back!

This February 2021 Google Cloud wiped our company by mistakenly accusing us of violating their TOS, and it was probably the lowest we fell in years. Just as we were working hard to deliver upgrades and many long-awaited changes, we were hit stronger than ever!

We buckled down, and got back up and running. Sadly, due to this downtime, we lost several clients and we were extremely sad to see them leave. Now we learned our lesson and in the past 6 months, we turned a new page. Let’s start with the news.

New payment methods: CC, ACH, and Wire

We’ve phased out PayPal and no longer accept payments there. You can now create a subscription with your credit card. If you have an annual subscription, you can also wire the money or use ACH (U.S. companies). This has been available for the past 12 months, but it’s worth repeating.

Redesigned website

If you are reading this announcement, you have undoubtedly realized that we have launched a new website. This website will allow us to create a better user experience on mobile, add new content faster, change designs more often and deliver better SEO.

Fresh branding

In 2021 we turned a decade, and it was time for an upgrade in the graphics department. We’ve created a beautiful new logo. It has a story that’s probably interesting only to us… But if you really want to know more about the meaning of the logo ask us, and we will explain. Since we are now 10+ years old company, we’ve upgraded our colors as well. Therefore we have retired our green color.

Brand new dashboard

WhoAPI dashboard

WhoAPI dashboard

Our dashboard now looks absolutely amazing, and it was designed internally by our small team. We’ve worked hard to make a beautiful and easy-to-use dashboard, so that you can download the invoices, test the API, change plans, check API usage and more.

Up-to-date status page

You can now track more easily if the API you are using, is up and running. Not only that, but it will give us an insight into the speed and deliverability so that we can start our continuous improvement on the APIs we’ve built.

Updated backend

We built an entirely new backend that’s faster, more secure, and up to date. Unfortunately, this is boring and we can’t provide more details due to security… but it had to be shared because it took a lot of time, it had to be done and it will ensure we provide you with better services.

Transferred to a new datacenter

Oh yes, I almost forgot. Since the Google Cloud fiasco, and our services and APIs being offline for several days, we have moved to a new cloud provider. We’ve also improved our backup procedures and necessary steps from preventing this from happening again.

Additional support channels

Until today, you could only reach our support via email. From now on, you can reach us via chat in the bottom right corner. Also, we’ve created a frequently asked questions page that you can visit from time to time. If that doesn’t resolve your issue you can open a support ticket via the same chat. If you are a paying client, on certain subscription levels, you can also call us on the phone.

New users get 10,000 requests

Moving forward we will no longer give 500 requests to new users. We’ve decided to give 10,000 requests to new users. You don’t need to add a credit card, or any other gimmick. Just register for an account, and you get 10,000 requests. However, this does not mean that you can register for a new account every day, and keep getting the 10,000 requests for free. These attempts will be dealt with swiftly, and harshly.

Other

There were a lot of small improvements on our APIs, invoice deliverability, packages and so on, but that’s just water under the bridge.

Our mission going forward

We want to:

  1. Keep improving our APIs
  2. Possibly add new APIs
  3. Retire some of the less popular APIs that are of low quality
  4. Create content that helps you Build Something Valuable

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